GENERAL TERMS AND CONDITIONS OF SALE
1. Identification
The website www.intense-mobiliario.com is owned by:
Contradiction Mobiliário Unipessoal, Lda
VAT Number: 506 604 551
Brand: Intense mobiliário e interiores
We sell furniture and interior décor through:
- Online store
- Showroom
- Email and telephone
Placing an order implies full acceptance of these Terms and Conditions.
2. Product Availability
The products displayed on the website are subject to:
- Stock availability
- Supplier confirmation
- Production availability
Intense reserves the right to inform the customer, after the order is placed, of any unavailability or changes in delivery time.
Important recommendation:
Payment should only be made after confirmation from Intense regarding product availability and delivery time.
Additional notes:
- Images are for illustrative purposes only
- Variations in color, texture, or finish may occur
- Natural materials are not uniform
- All products comply with European legislation
Due to the nature of the products sold, many items are:
- Made to order
- Customized (dimensions, materials, finishes)
- Specifically ordered from suppliers
In such cases:
- Cancellation is not possible after production has started or the supplier order has been placed
- Returns are not accepted, in accordance with applicable legislation (Article 17 of Decree-Law no. 24/2014)
3. Prices
All prices include VAT at the applicable legal rate.
Unless otherwise stated, prices do not include:
- Transport
- Assembly
- Additional services
4. Orders and Payments
Order validation may require:
- Full advance payment; or
- Partial payment (deposit), with the remaining balance paid before shipment
Available payment methods will be presented at checkout.
An order is only considered valid after payment confirmation.
Payment methods:
- Multibanco
- MB Way
- Bank transfer
- Card (Visa, Mastercard, AMEX)
Payment options:
- 100% upfront
or - 50% upon order confirmation + 50% before delivery
Intense reserves the right to refuse orders.
5. Delivery Times
Delivery times are estimates and may vary depending on:
- Production
- Logistics
- Supplier availability
Intense undertakes to inform the customer of any significant changes.
6. Delivery
Deliveries are carried out by courier or own transport.
Unless otherwise stated:
- Delivery is made at ground floor level
- Assembly or installation is not included
The customer must ensure:
- Correct delivery address
- Suitable access conditions
Failure to do so may result in:
- Re-delivery
- Additional costs
7. Inspection Upon Delivery
Upon receipt, the customer must:
- Check the condition of the packaging and product
- Report any damage on the delivery note
Transport damage claims must be reported within 24 hours of delivery and supported by photographic evidence.
8. Right of Withdrawal (Returns)
In accordance with applicable law, the customer has 14 days to exercise the right of withdrawal, except in cases provided by law.
To be eligible for return:
- The product must be in perfect condition
- Without signs of misuse
- In its original packaging
Return costs are the responsibility of the customer.
Exclusions from the right of return:
- Customized or made-to-order products
- Products specifically produced or ordered for the customer
- Display items or products clearly identified as such
9. Refunds
After receiving and inspecting the returned product, the refund will be processed within a maximum of 14 days, using the same payment method, unless otherwise agreed.
Intense reserves the right to withhold the refund until the goods are received.
10. Professional Purchases (B2B)
If the purchase is made in a professional context (company, architect, designer, project):
It constitutes a B2B transaction (business-to-business).
In such cases:
- The 14-day return right does not apply
- Consumer protection laws do not apply
The right of withdrawal (Decree-Law 24/2014) applies only to consumers.
B2B transactions are governed by the Portuguese Civil Code, namely:
- Articles 874 onwards (sale contract)
- Principle of contractual freedom (Article 405)
- Binding force of contracts (Article 406)
In professional purchases:
- No unilateral cancellation is allowed
- No refund obligation exists
Especially when:
- The order has been confirmed
- Payment has been made
- Production has started or supplier delivery has occurred
Intense may refuse cancellations that imply:
- Financial loss
- Supplier-related costs
Alternative solutions may be considered:
- Without legal obligation
- Without prejudice to the company
11. Warranty
All products are covered by the legal warranty of conformity under Portuguese law.
In case of defect or non-conformity, the customer must contact Intense, describing the issue and, whenever possible, providing images.
12. Liability
Intense shall not be held liable for delays resulting from:
- External factors
- Transport companies
- Force majeure situations
However, Intense is committed to supporting the customer in resolving any issue.
13. Customer Support
For any inquiries, the customer may contact:
Email: apoio@intense-mobiliario.com
Phone: +351 918 908 109 (mobile network)
Phone: +351 255 863 406 (landline network)
14. Data Protection
Personal data is processed in accordance with applicable legislation (GDPR).
15. Intellectual Property
All website content is the property of Intense or duly authorized third parties.
16. Applicable Law
These Terms and Conditions are governed by Portuguese law.
In case of dispute, the consumer may resort to alternative dispute resolution entities.
17. Dispute Resolution
In case of dispute, the consumer may contact:
Lisbon Consumer Conflict Arbitration Centre
http://www.centroarbitragemlisboa.pt/
Ave Valley Consumer Conflict Arbitration Centre
http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Centre
http://www.ciab.pt/pt/
CNIACC – National Consumer Conflict Arbitration Centre
http://www.arbitragemdeconsumo.org/
Coimbra Consumer Arbitration Centre
http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Information and Arbitration Centre
http://www.consumoalgarve.pt
Porto Consumer Information and Arbitration Centre
http://www.cicap.pt
Contradiction Mobiliário Unipessoal, Lda
Rua Multipark 1, nº 23
4595-542 Seroa
Paços de Ferreira – Portugal
VAT: PT506604551
Share Capital: €80,000.00
Version dated: January 1st, 2026