FAQ

Have physical store where you can see the articles?
Yes, our store is online and place, however the majority of products are only online

Multipark Street 1, Nº23
4595-542 Seroa
Paços Ferreira
Portugal


How do I know what the value of shipping?
To get the value of shipping please register on the site and add to the shopping cart what you want to buy and get the exact amount of shipping in Portugal. If you buy a minimum value (€ 10,000.00) can get free delivery and installation in mainland Portugal.
For postage prices in Europe and rest of the world must apply by email value

The value of shipping refers only to delivery of products without assembling of them. 

Do you assembling the furniture?
Yes we do when the assembly is indicated in the notes to this product or when it is agreed by both parties only in Portugal. Most furniture and sofas are delivered already assembled. Islands, Europe and rest of the world only make deliveries without assembly.


Deliver the furniture out of Portugal?
Yes we deliver to all the countries of Europe and also in the rest of the world.
 

Do you send catalogs and paper?
No, the only book we have available is what is in www.intense-mobiliario.com

What are the Forms of Payment?
The forms of payment by ATM, bank transfer, check and cash,PayPal, MasterCard, Visa, American Express

 
How do I order?
First you must register on our site and after registration will have to Log.
Then just add to the shopping cart the items you want to choose the form of payment.
After completing the order will be sent by email to Purchase Order with all data related to your order and the manner of payment chosen.

 
Make changes in the dimensions of the furniture displayed on your site?
Yes, we make changes in most products we sell. For more information about the product you want to change, please send us an email with the reference and product dimensions.


As deliveries are processed?
Deliveries are made by or Intense Interiores expecializadas or carriers to transport furniture. We entered always contact you before delivery of the merchandise to match the date and time of delivery.


In your site, with the images of the products they sell decorative items appear. Included in the price?
No. These articles are just purely decorative and have this function.
There is a link where you can shop decoration.

 
I have no credit cards, ATM can I pay with?
Yes, you can pay for your purchases with ATM at any ATM or through Homebanking, PayPal.

 
Can I choose a delivery address other than the invoice?
Yes, you can choose a delivery address different from the billing with no problem. In the purchasing process, first comes a page to the invoice data and then another for data transmission.


Is it safe to buy in Intense Interiores shop online?
Yes, Intense Interiores guides its way to be in the market based on the seriousness and professionalism throughout the negotiation process is done in a very honest and transparent.

 
Can I pay the charge?
Yes can signal with 50% of your order and the remaining 50% will be paid before the order is delivered.

 
You can cancel an order?
Yes, if the application has not yet entered the process of packing and shipping. You can request cancellation through the contact form or by calling Customer Service on: 255 863 406.


What happens if some article of my order arrives damaged?
Proceed to their replacement as soon as possible and without any cost to you. To resolve this issue use the contact form or call the customer support service: 255 863 406.

 

What should I do if I receive a different item that I ordered?
We will exchange it for the correct item as soon as possible and without any cost to you. To resolve this issue use the contact form or call the customer support service: 255 863 406.

 

Can I return a product if I regret the purchase?
Yes, you can return your purchase within 14 days of receipt. If consumers choose to be reimbursed, the reimbursement will be made within 30 days of receipt of the product by Intense Interiores. To make a return ship the items to be returned in the same condition they received them. For more information consult Returns.

 

How can I correct data or consult doubts in order that done?
For questions, changes and tracking of your order, you can contact us via email or phone apoio@intense-mobiliario.com to the number 255 863 406.

 

How do I know if my order received?
After choosing your items and enter your personal details required, click the Buy, you will immediately receive an e-mail confirming the receipt of your order correct. If not for technical reasons must connect to telephone Intense Interiores 255 863 406

 

In which countries can buy online?
Purchase online at Intense Interiores can be performed in Europe and Rest of World.

 

How many languages ​​can navigate Intense Interiores?
On the site can browse Intense Interiores: Portuguese, Spanish, English and French.

 

Will I receive the same product that I see in the photo?
Photographs are taken with quality in order to reproduce detail each of the products however have variations dependent on the quality of the screen where they are viewed. You may find differences in the products in which the raw material itself and its manufacturing process influence the final result.

 
You can receive regular information in my e-mail with the latest news and offers from Intense Interiores?
Yes, Intense Interiores user can subscribe to our newsletter on the homepage in the section newsletter.

 
Can I cancel my subscription to the newsletter of Intense Interiores?
In all the emails you receive from Intense Interiores will be a link to unsubscribe immediately.

 
I have to register to buy?
Yes, you must register. When you are registered, you can buy and modify your personal data whenever you need.

 
What do I do if I forget my password?
If you forget your password, please request to return the password to your email address (the same record in Intense Interiores) and immediately send you your password - safe and easy!

 

How can I find a certain article?
You can use the search engine located on the right side to find the intended article.

 

How do you add an item to the cart?
After selecting the item, its color (if applicable), size (if applicable) and quantity, you must press the "Buy" button for that item becomes part of their application.

 
How do you buy?
Browse through the categories or use the search to add product to cart and then click "Buy." Verify that the list of products in the cart is correct and click "make payment". Confirm delivery addresses and billing, and choose the desired payment method. Print and save the confirmation page order. Always wait for an email from Intense Interiores to confirm the delivery time and then make the down payment.


What are the deadlines?
The estimated delivery time is what is indicated next to each product.

 

What is the shipping cost?
To determine the shipping cost of your order add the desired product to the shopping cart. The simulator will tell you the shipping cost. There mainland Portugal for a minimum value that allows you to get the goods for free.

 

Which contacts the customer service?
The Customer Service support is available from 9:00 to 18:00 pm, Mon-Fri,
through the number - 255 863 406, e-fax 255 135 628 or email apoio@intense-mobiliario.com

 

Can I buy on credit?
Yes Send by e-mail that request with the conditions that you want to credit the company can contact.

 

The VAT is included in the final price?
Yes, in all prices are inclusive of VAT rate of 23%.

 

Can I withdraw the order of the premises Intense Interiores?
We carry out delivery of orders at different addresses in the address purchase. You can receive your order anywhere: at home, at work, on vacation home in a friend's house, friend, or you can go to our facilities to raise their purchases ... The choice is yours!

 
How do I know how is my order?
You can call the number 255 863 406 or send an email to apoio@intense-mobiliario.com

 

What happens if I am not home at the time of delivery of the order?
You will be informed of the expected delivery date of your order. Must indicate a delivery address where someone is always present between 9h and 18h, as in the workplace. If delivery is not achieved, will be informed of the date and time that the carrier was present. There will be a new attempt delivery the next business day.

 

Can I check the status of the goods at the time of delivery?
We recommend that all orders must be delivered checks and controls, and that the client make any notes about the product status tab of delivery of the carrier in case of partial or total deterioration.
Without appropriate annotations customer the order can not be challenged later with the Intense Interiores.

The verification of the status of the product is considered to take place since the guide bearings signed.


If the product is damaged, please send us the photograph and the
photography for apoio@intense-mobiliario.comnum email within 24 hours to be able to drive the transport insurance.

 

I get a purchase invoice?
Yes, the invoice or cash sale always accompanies the order.

 

What happens if I receive the product in poor condition?
Intense Interiores is responsible for return postage and if the court
order if damaged during shipping. In this situation the exchange will have
be made for the same item. If you want to make an exchange for another item
different, the return postage and for the new post will be the customer's responsibility.

 

Welcome to our online store!